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Account Manager Job Description

Status: Full-time

Location: Remote

About Us

Accessible 360 is part of the T-Base Communications group of companies. Accessible 360 provides digital accessibility audits, remediation support, and ongoing monitoring for companies large and small. Our diverse team brings a wealth of experience in accessibility, web development, marketing, sales, and technology that is focused on making websites and mobile apps more accessible for all people. T-Base is the North American leader in design, production and delivery of accessible statements, documents, and online services for our customers in the financial, telecom, healthcare, government and education markets.

Join the Sales Team at T-Base Communications. Reporting to the Chief Sales Officer we’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact.

Responsibilities:

  • Act as the main point of contact in all matters relating to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
  • Onboard new customers

Qualifications and Skills:

  • Professional experience in a sales or customer service role
  • Ability to multitask and juggle several responsibilities simultaneously
  • Strong written and verbal communication skills
  • Good attention to detail and organizational skills

Preferred Qualifications:

  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback
  • Proficiency with common project ticketing, customer success and customer relationship management software, such as Jira and Salesforce
  • Understanding or knowledge of Alternate Format Communications for use by individuals who are low vision or blind, Customer Communication Management, K-12 and post-Secondary education

To Apply:

If you are looking to join a growing team where you can work in a customer focused, innovative, challenging, and fun learning environment where you can acquire and hone valuable skills, we invite you to apply by sending your resume and cover letter to kstrong@commonlook.com

T-Base is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. T-Base values a diverse workforce and will provide equal opportunities for all employees and applicants for employment for meeting bona fide occupational qualifications, regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

T-Base welcomes and encourages applications from people with disabilities. Appropriate accommodations are available for applicants with disabilities throughout the recruitment process. If you require any unique accommodation, please let us know in advance and we will work with you to meet your needs.

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4600 W 77th St.
Suite 295
Edina, MN 55435

ph: 612-440-3601

info@accessible360.com

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