2020 Digital Accessibility Lawsuit Trends

Despite the challenges caused by COVID-19, digital accessibility lawsuits continued to increase throughout 2020, making ADA compliance an even bigger necessity as the pandemic has caused many services to move online. Digital accessibility lawsuits are civil cases filed against operators of websites, mobile apps, or any digital properties that claim inaccessibility to users with disabilities, such as those that use screen readers or keyboard-only navigation. Title III of the Americans With Disabilities Act is cited, often with the California Unruh Civil Rights Act. The start of the pandemic did cause a decrease in the number of cases filed in March 2020, but things got back to normal within a month.