With the COVID-19 pandemic well underway, banks and a score of other businesses are limiting or shutting down their operations as customers are asked to stay home, practicing social distancing as directed by the federal and many state governments. As a result, financial institutions are relying on online banking to continue serving millions of customers across the country. What does this mean for their customers with disabilities?
The A360 Blog
Have you ever tried ordering food online or with a mobile app? How about navigating your computer browser menu without a mouse, or your mobile phone without touching the screen? Try this! Remove or disable your mouse and try navigating the website of your favorite restaurant using the keyboard only (tab key + arrow keys + enter or space bar). Could you order? How seamless was it for you? Now, imagine how it must be for people with vision, physical or cognitive impairments.
None of us are immune to the news: COVID-19 is forcing retailers to close their physical retail locations nationwide. Due to these closures, most have shifted to a “digital only” approach to keep business operating as best as possible during these difficult times.
When creating videos, sometimes the hardest thing is trying to figure out how to make them accessible to all audiences. To make accessible videos, one may have to include closed captioning and audio descriptions, depending on the video content.
The Accessible Canada Act, (Bill C-81 or ACA), received Royal Assent on June 21, 2019, establishing a legal obligation for the Canadian federal public sector, Crown Corporations, and all federally regulated organizations to ensure accessibility of services and employment to people with disabilities.
Often times when we think of accessibility, we may think of the blind, the deaf, or those with other physical disabilities. Occasionally, we will think about those with cognitive disabilities. But accessibility means making something accessible to all, and there is a group that often gets overlooked: those who have multiple disabilities.
A few months ago, I went to a Texas convenience store: the convenience store to end all convenience stores. There was amazing food all over and I, as a blind person, could order exactly nothing.
At A360, we use Slack constantly to communicate within our teams. Many of our staff are remote and the tool has been invaluable for keeping everyone connected. However, Slack has a number of accessibility challenges, particularly on the desktop for screen reader users. While Slack is starting to take accessibility seriously, knowing a few tricks and shortcuts will make the user experience much better. The following are some tips we’ve assembled as a team: